To better organize your visit to the doctor, Todua Clinic has introduced an advance payment requirement for appointment bookings. This will help minimize missed appointments, unmanaged queues, and inconvenience for patients.
How can I book an appointment with a specialist?
You can book an appointment through the updated Todua Clinic app or via the clinic's website, where Todua AI will help you choose the appropriate specialist based on your symptoms.
Appointments can also be booked by calling the hotline at *5757 or through the clinic's registration desk.
An advance payment is required to confirm the booking.
How much do I pay when booking an appointment if I have insurance?
When booking an appointment at the clinic, an insured patient pays only an advance payment, regardless of how far in advance the appointment is booked. If the final amount payable is less than the advance payment, the difference will be refunded at the clinic's registration desk.
How much do I pay when booking an appointment if I do not have insurance?
If there are more than 3 business days remaining before the clinic visit, an uninsured patient pays only an advance payment when booking.
If there are 3 business days or fewer remaining, the patient pays the full cost of the service.
When do I need to pay the remaining balance if my appointment is scheduled more than 3 business days in advance?
The patient will receive a payment link by SMS 3 business days before the appointment. The remaining balance must be paid by 24:00 on the day the payment link is received.
What happens if I do not pay the remaining balance within the specified period?
If the patient does not pay the remaining balance within the specified period, the booking will be cancelled. The advance payment will not be refunded.
Can I change the date of my appointment or cancel my booking?
If there are more than 3 business days remaining before the appointment, the patient may change the appointment date once or cancel the booking. In the event of cancellation, the amount paid will be refunded in full. Changes or cancellations can be made through the clinic's hotline or registration desk.
If there are 3 business days or fewer remaining before the appointment, the appointment date cannot be changed and the booking cannot be cancelled. The amount paid is non-refundable, including in the event of a no-show.
By making an online booking and completing the payment, the patient confirms that they have read and agree to these terms and conditions regarding booking, changes to the booking, and payment.